Privacy Policy (GDPR)

Last updated: February 2, 2026

1. General Information

This Privacy Policy describes how msipsoftware.com (the “Website”) collects, uses, and protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

Data Controller:
EI Valehov Dmytro, 42 rue de Maubeuge CS70049, 75009 Paris, France
Contact email for data protection matters: [email protected]

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification data (name, surname)
• Contact data (email address, phone number if provided)
• Information submitted via contact, order, or support forms
• Data related to software purchases, custom builds, updates, and support requests
• Technical data such as IP address, browser type, operating system, and access timestamps

3. Purpose of Data Processing

Personal data is processed only for legitimate and specific purposes, including:

• Responding to inquiries and support requests
• Providing software, custom builds, updates, and related services
• Managing customer relationships and accounts
• Processing payments and transactions
• Fulfilling contractual and pre-contractual obligations
• Ensuring website security and preventing fraud
• Complying with legal, tax, and accounting obligations
• Improving the website and services

4. Legal Basis for Processing

Personal data is processed on the following legal bases, as applicable:

• User consent (Article 6(1)(a) GDPR)
• Performance of a contract or pre-contractual measures (Article 6(1)(b) GDPR)
• Compliance with legal obligations (Article 6(1)(c) GDPR)
• Legitimate interests of the data controller (Article 6(1)(f) GDPR), particularly for security, fraud prevention, and service improvement

5. Data Retention Period

Personal data is retained only for as long as necessary to achieve the purposes for which it was collected:

• Customer and contractual data: for the duration of the contractual relationship and applicable statutory retention periods
• Billing and payment records: retained in accordance with French accounting and tax laws (up to 10 years)
• Support and contact requests: up to 24 months after the last interaction
• Technical and log data (including IP addresses): up to 13 months

After the applicable retention period, data is deleted or anonymized.

6. Data Recipients and Third Parties

Personal data may be disclosed only to the following categories of recipients:

• Website hosting and infrastructure providers
• Email and communication service providers
• Service providers involved in website security and maintenance

Personal data is never sold or shared for marketing purposes. Where data is transferred outside the European Union, appropriate safeguards are implemented in accordance with GDPR (such as standard contractual clauses).

7. Cookies

The Website may use cookies and similar technologies:

• Strictly necessary cookies required for the operation of the Website
• Analytics or performance cookies, subject to user consent

Users may manage or withdraw their consent at any time via the cookie banner or browser settings.

8. User Rights

In accordance with GDPR, users have the following rights regarding their personal data:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to object to processing
• Right to data portability

Requests may be sent to: [email protected]. Requests will be handled within the legally required timeframe.

9. Data Security

Appropriate technical and organizational measures are implemented to ensure the confidentiality, integrity, and security of personal data and to prevent unauthorized access, alteration, loss, or disclosure.

10. Complaints

Users have the right to lodge a complaint with a supervisory authority.
For France: CNIL – Commission Nationale de l’Informatique et des Libertés https://www.cnil.fr

11. Changes to This Privacy Policy

This Privacy Policy may be updated at any time. The most current version will always be available on this page.